Service policy

Welcome to stadello (official website: stadello.com, hereinafter referred to as the "Platform")'s online shopping services. These Terms of Service (hereinafter referred to as the "Terms") constitute a legally binding agreement between you and the Platform operator (hereinafter referred to as "we") regarding the use of the Platform's services and the purchase of products. Please read and fully understand these Terms before registering, browsing, or placing an order. By using the Platform's services, you are deemed to have accepted all of these Terms. If you do not agree to these Terms, please do not use the Platform's services.

This Website provides users with online browsing, consultation, ordering, payment, delivery, and after-sales services for mugs (including but not limited to thermoses, glass mugs, ceramic mugs, and creative mugs, as displayed on the Website). This service is intended for natural persons, legal entities, or other organizations with full civil capacity. If you are a minor, you must be accompanied by a legal guardian to use this Website, and your guardian will assume the corresponding legal responsibilities. We reserve the right to adjust and update our service areas based on business needs, and any updates will be prominently displayed on this website. The product information (including name, model, material, specifications, price, inventory, images, instructions, etc.) displayed on this website is provided truthfully by us. However, due to objective factors such as shooting lighting, display resolution, and product batch differences, there may be slight differences between the actual product and the displayed information. The actual product will prevail. If there are errors in the product information (such as incorrect pricing or specification descriptions), we reserve the right to correct them before the order is confirmed and will promptly notify you. You may choose to continue purchasing or cancel the order. When you browse products on this website and submit an order, you must confirm that the order information (including product model, quantity, price, delivery address, payment method, etc.) is correct. Submitting an order is deemed to be an offer to purchase from us. After we receive your order, we will review the order information (such as inventory, payment status, and delivery address validity) within [24] hours. If the review is passed and we send you an "Order Confirmation Success" notification (such as SMS, email, website message), the sales contract between the two parties will be established. If the order review fails (such as the product is out of stock, the delivery address is invalid, or the payment fails), we will notify you in a timely manner and the order will automatically expire. The intellectual property rights of all content on this website (including but not limited to website design, page layout, text, images, logos, trademarks, software programs, etc.) belong to us or the relevant rights holders and are protected by the Copyright Law of the People's Republic of China, the Trademark Law, and international intellectual property treaties. You may only use the content of this website within the scope of using the services of this website and reasonably use the content of this website (such as browsing and saving product images for personal reference). You may not reproduce, disseminate, modify, adapt, rent, sell, or use the content of this website for commercial purposes without authorization. Otherwise, it will constitute infringement and we have the right to pursue legal liability against you. The mug product information and usage suggestions provided on this website are for reference only and do not constitute professional legal, medical, or safety advice. You should select products based on your needs. We assume no liability for personal injury or property damage (such as a thermos failing to maintain insulation as expected or scratches caused by a broken glass) resulting from the use of the products unless the product quality is defective.

These Terms constitute the entire agreement between you and us regarding the use of this website and supersede any prior oral or written agreements, understandings, or arrangements between us regarding the relevant matters. If any provision of these Terms is deemed invalid or revocable by a court for violating laws and regulations, it will not affect the validity of the remaining provisions, which will continue to apply.

If you have any questions or suggestions regarding these Terms, please contact us via our customer service email (service@stadello.com) and we will do our best to answer your questions.
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.