Contact us

Thank you for your interest in stadello, our online store specializing in high-quality mugware. If you have any questions regarding product selection, order inquiries, after-sales support, or partnership discussions, please contact us through the following channels. We are dedicated to providing professional service:
Official Website: To browse products, learn more, or place an order, please visit the official stadello website at stadello.com (the website features clear product categories, order tracking, and a Help Center to prioritize answers to frequently asked questions).
To ensure timely assistance during your shopping experience, stadello has established a multi-channel communication system. Whether you have product inquiries, order inquiries, after-sales service requests, or suggestions regarding platform services, you can contact us through the following channels. We will assist you professionally and efficiently.
Official Customer Service Email: service@stadello.com
Website: stadello.com
Call us through the official website's "Online Customer Service" (weekdays, 9:00 AM - 6:00 PM) or send an expedited email (specify "Urgent" + issue type + order number in the subject line, e.g., "Urgent" + Payment Issue + LA2024XXXX). We will prioritize expedited requests.
For non-urgent inquiries (e.g., product pre-sale dates, custom cup details), leave a message through the customer service email or submit a ticket through the official website. We will respond to each inquiry individually, ensuring the accuracy and completeness of the information provided. After-sales issues (such as received products that are not as per the product specifications or require repair): Please first send a description of the problem (with screenshots of the order and photos/videos of the product issues) to the customer service email, or submit your information on the "After-sales Application" page of the official website. We will complete the review and inform you of the solution within 3 working days of receipt.